Terms of service
General Terms and Conditions of Pilates Barre Lovers AG.
Introduction
By placing an order on https://shop.pilatesbarrelovers.com/, you are accepting to purchase a Product on and subject to the following terms and conditions of Pilates Barre Lovers AG (the “General Terms and Conditions”). The General Terms and Conditions always apply between you and Pilates Barre Lovers AG (“PBL”) when you use or place an order through the website https://shop.pilatesbarrelovers.com/ (the “Site”). The General Terms and Conditions contain important information for you as a customer of PBL. Please read them carefully. We also recommend you to save or print the General Terms and Conditions, so you can consult them again at a later date.
Article 1 Definitions
Pilates Barre Lovers AG: a company established under Swiss law, trading under the trade name ”PBL”.
Site: the website https://shop.pilatesbarrelovers.com/ and all of its sub-domains.
Client: the natural person or corporation acting in the performance of a profession or business who enters into an Agreement with PBL.
Product(s): the product(s) as offered on the Site.
Agreement: any arrangement or agreement between PBL and the Client of which the General Terms and Conditions form an integral part.
General Terms and Conditions: the present terms and conditions of PBL.
Article 2 Applicability of the General Terms and Conditions
2.1 The General Terms and Conditions apply to all offers and deliveries from, and Agreements with PBL, unless otherwise explicitly agreed on in writing.
2.2 If the Client declares other provisions or terms applicable in his order, confirmation or through any other communication medium, such provisions will only be binding as PBL has explicitly accepted them in writing.
Article 3 Prices and information
3.1 All prices as displayed on the Site and on other materials originating from PBL include taxes and other levies imposed by the government unless stated otherwise on the Site.
3.2 If shipping costs are charged, these will be clearly stated on the Site before the Agreement is concluded. The shipping costs will be displayed separately in the ordering process. They are not included in the price.
3.3 The content of the Site is composed of the greatest care. PBL can however not guarantee that all information on the Site is displayed correctly and/or is complete at all times. All prices and other information displayed on the Site and on other materials originating from PBL could include typographical and/or programming errors. PBL cannot be held responsible for such typographical and/or programming errors and reserves the right to correct such errors at all times.
3.4 PBL cannot be held responsible for any deviations between the color of the Product and the color of the Product as displayed on the Site.
Article 4 Conclusion of the Agreement
4.1 The Agreement will be deemed to be concluded at such moment that the Client accepts the offer of PBL, which offer is subject to the General Terms and Conditions.
4.2 If the Client has accepted the offer by electronic means, PBL will also confirm receipt of acceptance of the offer by electronic means.
4.3 If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, PBL will have the right to suspend its obligations until the correct data has been received from the Client.
Article 5 Execution of the Agreement
5.1 As soon as PBL has received a Client’s order and has confirmed the acceptance thereof, it will handover the Products to the shipping company as chosen by the Client in the ordering process. The shipping company will then send the Products to the Client.
5.2 PBL is authorized to engage any third parties in the fulfilment of its obligations under the Agreement.
5.3 The Site includes information describing the manner of delivery of the Products and an estatimation of the term in which the Products will be delivered to the Client.
5.4 If PBL is unable to deliver the Products within thirty (30) days after the confirmation of acceptance of the order, it will notify the Client accordingly. In such event, the Client can decide to either agree to a new delivery date or to dissolve the Agreement without incurring any costs. PBL cannot be held liable for any delay in the delivery process.
5.5 PBL advises the Client to inspect the Products upon receipt and to report any defects within two (2) working days after delivery in writing or by email.
5.6 As soon as the Product has been delivered to the delivery address submitted by the Client, the risk of the Product fully transfers to the Client.
5.7 If the ordered Product can no longer be supplied, PBL is entitled to deliver a Product which is comparable in nature and quality to the ordered Product. In that case, the Client will have the right to dissolve the Agreement without incurring any costs and to return the Product free of charge.
Article 6 Withdrawal/return
6.1 The Client has the right to return the Product within fourteen (14) days after the Product has been delivered to the Client.
6.2 The Client must inform PBL of its wish to return the Product by login into your account and requesting for a return (cf. Returns & Refunds) within the aforementioned period of fourteen (14) days after the Product has been delivered to the Client. No refunds or exchanges will be made for items returned without prior registration in your account. The Client must bear the costs for shipping the Products to PBL.
6.3 Returned Products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted.
6.4 The Client is responsible for the chosen shipping method of the returns. The risk of the Product will transfer to PBL when PBL has received the Product. This means that PBL cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned Product(s). PBL does not make any exceptions to this policy.
6.5 After receiving and accepting the returned Products, PBL will refund the total purchase price (without shippings costs, duties and custom charges) to the Client within thirty (30) days.
Article 7 Payment
7.1 The Client shall pay the amounts due to PBL in accordance with the ordering process and through the payment method selected on the Site. PBL is free to offer any payment method of its choice and may change these payment methods at any time.
Article 8 Warranties and Conformity
8.1 PBL warrants that the Products are suitable for their intended use, as described on the Site.
8.2 If the delivered Product fails to satisfy the Agreement at delivery, PBL must be notified thereof within a reasonable period of time, which is ultimately fourteen (14) days after delivery of the Product.
8.3 If a Product does not satisfy the Agreement and the Client has notified PBL thereof within the period mentioned in article 8.2, the Product concerned will be repaired, replaced or (partially) refunded, such in consultation with the Client. Complaints after the period mentioned in article 8.2 will not be accepted by PBL.
Article 9 Complaints handling procedure
9.1 If the Client has any grievances in connection with a Product (in accordance with article 8 entitled, “Warranties and Conformity”), or regarding any other aspects of the Site or service of PBL, it can submit a complaint by email or in writing. The contact details of PBL are provided at the end of the General Terms and Conditions.
9.2 PBL will respond to the complaint as soon as possible, and in any case within seven (7) days after receipt of the complaint. If PBL is unable to formulate a substantive response to the complaint within such period, PBL will confirm receipt of the complaint within seven (7) days after receipt of the complaint and give an indication of the term within which it expects to be able to give a substantive or definitive response to the Client.
Article 10 Liability
10.1 The total liability of PBL in respect of the Client due to an attributable failure to perform the Agreement is limited to a compensation which does not exceed the price stipulated for that particular Agreement (including VAT and shipping costs).
10.2 PBL cannot be held liable for any indirect damages or losses, including, without limitation, consequential damages, lost profits, lost savings, loss of data and damage due to business interruption.
10.3 Except as otherwise explicitly provided for in this article 10, PBL is not subject to any liability, irrespective of the grounds upon which an action or proceeding may be based. The restrictions set out in this article 10.3, will, however, cease to apply if and insofar as the damage or loss is the result of an intentional act or gross negligence on the part of PBL.
10.4 PBL will only be liable to the Client on account of an attributable failure in the performance of an Agreement if the Client issues a written notice of default to PBL without delay, stipulating a reasonable period of time in which PBL has the possibility to remedy the default, and PBL fails to cure the default within such period. The notice of default must contain a description of the default in as much detail as possible, in order to enable PBL to provide an adequate response and/or take adequate action.
10.5 Any event giving rise to compensation is always subject to the condition that the Client reports the damage or loss in writing to PBL as soon as possible, but no later than within fourteen (14) days after the damage or loss has arisen.
Article 11 Retention of title
11.1 As long as PBL has not received full payment for the Products, PBL will retain the ownership of the Products.
Article 12 Personal details
12.1 PBL will process the Client’s personal data in accordance with the Terms of Use as published on the Site.
Article 13 Final provisions
13.1 The General Terms and Conditions and the Agreement are exclusively construed in accordance with and shall be exclusively governed by the laws of Switzerland.
13.2 Any dispute arising out or in connection with the General Terms and Conditions and the Agreement, including disputes concerning the existence and validity thereof will if no amicable settlement can be reached, be resolved by the competent Swiss court in the district where PBL has its registered office.
13.3 In the event that any of the provisions contained in the General Terms and Conditions will be deemed invalid or unenforceable, then the remaining provisions shall be construed as if such invalid provisions were not contained herein; and such invalid or unenforceable provisions will then be deemed to have been replaced by a provision which as closely as possible meets the intention of PBL when inserting the original provision.
Contact details
Should you have any questions, complaints or comments after reading the General Terms and Conditions, or if you need to provide us with notice, please contact us by email or in writing.