Refund policy

1 The Client has the right to return the Product within fourteen (14) days after the Product has been delivered to the Client.

2 The Client must inform Pilates Barre Lovers AG ("PBL") of its wish to return the Product by login into your account and requesting for a return (cf. Returns & Refunds) within the aforementioned period of fourteen (14) days after the Product has been delivered to the Client. No refunds or exchanges will be made for items returned without prior registration in your account. The Client must bear the costs for shipping the Products to the warehouse of PBL.

3 Returned Products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted. 

4 The Client is responsible for the chosen shipping method of the returns. The risk of the Product will transfer to PBL when PBL has received the Product. This means that PBL cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned Product(s). PBL does not make any exceptions to this policy. 

5 After receiving and accepting the returned Products, PBL will refund the total purchase price (without shippings costs, duties and custom charges) to the Client within thirty (30) days.